Terms and Conditions

Last updated: 2026-11-03

1. Who we are

Gonçalo Filipe Alves Chaveiro, a self-employed professional (VAT number 250757079), based at Rua 5 de Outubro, 18G, 1.º esquerdo, 8365-235 Tunes – Silves, trading under the name Munditopia — referred to below as «we» or «Munditopia».

Contact: munditopia@gmail.com

2. What we sell

We build and publish websites for small businesses, and provide the accompanying services described on the pricing page. The pricing page is the only place where amounts exist. If a price appears elsewhere and differs, the one on the pricing page is the one that counts.

3. How you hire us

1. The client asks for a quote (form, phone or email).
2. We propose a package and a price, in writing.
3. The client accepts in writing — an email is enough.
4. We start work.

Nothing is contracted before step 4. Conversations, calls and drafts do not create a contract.

4. The first-clients campaign

While the campaign is running, the campaign price applies to the first 10 clients who pay or until 31 December 2026, whichever comes first. A slot only counts once payment has actually arrived — an intention to buy does not reserve a place.

The campaign price stays fixed for 24 months for that client, even if the price list rises in the meantime. After that period, the price list in force applies.

5. The 48-hour commitment

When we say «48 hours», we mean 48 working hours from the moment we have (a) the written acceptance and (b) everything we need from the client: text, photographs, logo and access.

If the client does not give us what is missing, the deadline pauses and resumes when we receive it.

If we fail through no fault of the client, the client chooses one of two things:

• a 20% discount on the agreed price; or
• cancelling at no cost, with a refund of anything already paid.

This deadline is our service commitment. It is not, and we do not claim it to be, a guarantee of business results (more sales, more calls, a better position on Google). Results depend on factors we do not control.

6. The 12-month commitment and a fair exit

The package carries a minimum commitment of 12 months, except where the law or this document says otherwise. After that period, the client may leave without giving a reason, with 30 days' notice.

A fair exit — the client may leave before the 12 months, with no penalty, if:

• we fail to deliver what was agreed, and do not fix it within 30 days of the client's written notice; or
• we stop providing the contracted service; or
• there is a price change the client does not accept.

In those cases the client pays only for what they used up to the exit date, and we refund anything paid beyond that.

7. Pricing and VAT

All prices are on the pricing page and are either monthly or per project, as indicated there.

The amounts shown are the service price, excluding VAT. Portuguese VAT at the standard rate of 23% is added on top of those amounts and is always shown itemised, alongside the total. What the customer pays is the total — the service plus VAT — and never an amount different from the one written in the proposal.

Payment is made by invoice issued in the name of the service provider, with the tax details given in point 1 and with VAT itemised.

8. What belongs to the client, and what belongs to us

• The domain is always the client's. We register it in their name, with their email, and hand over the access whenever they ask. We do not hold it hostage.
• The content is the client's: text, photographs, logo, data.
• The code and structure of the site we produce are ours, licensed to the client for as long as they are a client. When the contract ends, the client takes a copy of the published site and their content.
• We may show the site as portfolio work, unless the client asks us in writing not to.

9. Photographs and rights

The client guarantees that they hold the rights to the photographs and text they hand over to us.

If the client has no photographs and agrees that we use a stock image library, we use only images licensed for commercial use, and we note the source in the project. We never use unlicensed images.

10. What we do not promise

So there is no confusion later, here is what we do not sell:

• guaranteed positions on Google;
• a guaranteed number of sales, calls or bookings;
• results from paid advertising;
• prior approval by third parties (Google, Meta, Apple).

What we do promise is the work: building the site, publishing it, keeping it online and improving it over time, according to the package you hired.

11. Payments and late payment

Unless agreed otherwise in writing, the first month (or the project) is paid up front and the rest monthly, by the 8th.

If a payment is more than 15 days late, we give notice. If it stays a further 15 days late, we may suspend the service after written notice. The site and the content remain the client's — suspension takes nothing away from them.

12. If something goes wrong (the limits of our liability)

Our liability is limited to the amount the client paid in the 12 months before the problem.

We are not responsible for:

• failures by third parties (Cloudflare, Google, domain registration, carriers);
• internet outages or attacks that do not originate from us;
• indirect business losses (profits the client was hoping to make);
• content the client gave us that was wrong or unlicensed.

We back up the repository and the published site. If something is lost through our fault, we restore it.

13. End of the contract

When the contract ends, the client takes:

• a copy of the published site;
• all the content that belongs to them;
• the access to the domain, which has been theirs from day one.

If the client wants to move to another provider, we help with the move for 30 days at no extra cost.

14. Changes to these terms

When these terms change in a relevant way, we update the date at the top and notify current clients 30 days in advance. If the client does not accept the change, they may leave with no penalty (see «a fair exit»).

15. Governing law

These terms are governed by Portuguese law. Any dispute falls to the court of the district where the client is based, without prejudice to the consumer's right to use other routes — including the European online dispute resolution platform, or the Algarve Consumer Dispute Arbitration Centre, where applicable.

You may also file a complaint on the Portuguese Electronic Complaints Book — www.livroreclamacoes.pt.

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